Return Policy

We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied with a Northside product that you purchased, please contact our customer service team at We will work with you to resolve your concerns. We may, at our discretion, provide a refund, exchange or replacement. This is not a warranty or a guarantee, however, we reserve the right to decline to provide any remedy.

Please note that this does not cover ordinary wear and tear or damage caused by improper use or accidents.

Returning or Exchanging Products
To seek a return or an exchange of a Northside product you purchased on our website, please contact us at within the first ninety (45) days after your purchase for shipping instructions and to receive a shipping label for complimentary return shipping. You must have a proof of purchase (e.g., transaction confirmation or shipping invoice) for all returns and exchanges of Northside products purchased through our website.

Reporting Safety Concerns
If you believe a product sold by Northside has a condition or defect that may make it unsafe, please report your safety concern immediately by contacting us at

If you do not hear from our Customer Service team within 24 business hours, please check your junk or spam folder as sometimes our replies do get filtered there.